Customers' most frequent questions
The price of our cakes is made up of four key components: Quality of ingredients. We use only natural, high-quality imported products: Belgian chocolate, French purées and cocoa, New Zealand butter, fresh sour cream, natural cream, GOST-standard condensed milk and juicy berries from Serbia and Egypt. We are convinced that cutting corners on ingredients is incompatible with true quality. Handmade work. Every cake is the result of signature handcraft. Decorations are never repeated exactly. Even if we recreate a previous cake, it will still be slightly different. Every element is worked out individually. Individuality and presentation. We do not do mass production. Every cake comes in premium packaging and is designed around the occasion, the tastes and the wishes of the customer. Decoration matters just as much as taste. Responsibility for the result. We take care of your order from mixing the dough to handover. If the cake is fragile or has a long journey ahead, we choose individual packaging and preparation methods. All these details are already included in the price. Important: a good product cannot be cheap. Behind every order lies our work, experience and desire to make your celebration special.
All products, both made to order and in stock, have a shelf life of 3 days. We do not make orders in advance, so you receive the freshest possible product, made within 12–24 hours. We refresh the display every day, put out a small selection and do not keep leftovers for the next day. You get only the freshest possible product
Yes! We have a virtually free tasting: you buy a tasting set, and if you then place an order, we deduct its price from the cost of your order
For every season and major holiday we prepare a special offer that is available only for that one season or holiday. It is an exclusive that will never be repeated, and we make it in limited quantities
Yes, if we have free time on the chosen date. Urgent orders are accepted only after all the details have been clarified. An urgent order costs 500–2000 RUB more. 100% prepayment is required. The prepayment is non-refundable. Please contact us as early as possible — the more time we have to prepare, the better the result. The minimum order lead time is 45 minutes.
We will soon launch a bonus programme for regular customers — stay tuned for news; a new section will appear on the website. You can discuss wholesale orders by messaging us or by visiting our page for cafés, coffee shops and restaurants
You can message us on social media, call us or send a request via the messenger of your choice. The main questions are: the date of the cake, who it is for, the occasion and the number of people; you can also choose a filling on the website in advance. If you have any allergies or individual restrictions, please let us know in advance. Once the cake concept has been agreed, a prepayment is made. Please note: the prepayment is non-refundable if the order is cancelled less than 3 days before collection.
Everything is usually made within 2–3 days: Day 1 — baking the sponge layers and preparing the filling Day 2 — assembly and soaking Day 3 — decoration and packaging Ideally, place your order 3 days before collection. Urgent orders are possible but require an extra charge for overtime and night work.
The main payment methods are cash or transfer (Cupcake wallet). Instalments are available from T-Bank (Tinkoff), Yandex and Alfa Podeli. Card terminal payment is possible, but the full price applies without the 5% discount. Our MCC code ____ for bank cashback.
You can find more details in the Payment and Delivery section.
Yes! We operate officially, and our pastry studio complies with all SanPiN sanitary standards and holds all the necessary certificates and staff health records. Ingredients and finished products are stored in different refrigerators and prepared in different parts of the workshop; we follow the one-way production flow required by all SanPiN standards.
We handle your order from acceptance to collection, are constantly in touch and help resolve any questions that arise. We do not reply at weekends, except when your order is being delivered.
Yes! But at least 3 days before the collection date. If the order is changed, the price may also increase.
Yes! If you return the packaging to us and it can be reused (with no signs of use), we will give you a small discount on your next order.
Yes! Provided that no more than 25% of the product has been eaten, and you must return the product on the same day. You can read more here
Yes, we are registered as an individual entrepreneur. A cash receipt is issued on delivery or collection.
The earlier you book your date, the higher the chance that we can accept your order. Unfortunately, during busy periods we are not always able to accept last-minute orders.
We value every customer, but unfortunately we cannot establish a dialogue with everyone. If conflicts, complaints or comparisons with other bakers arise from the very first order, we reserve the right to decline further cooperation. Our time and energy are for those who share our philosophy and value the product we create.
No. Every customer receives the same high level of service from us, regardless of profession, position or status.
Mention this when placing your order. Let us know whether we should call the recipient in advance or whether you will notify them yourself. We will carefully deliver the gift on your behalf.
Most often it is due to our workload. To guarantee quality and attention to detail, we limit the number of orders. Please book your date in advance!
We can offer you our desserts with reduced sugar or exclude allergenic ingredients from the recipe. In that case, we are not responsible for the taste of the cake. Our recipes are refined and improved year after year; any change alters the product itself, so it is difficult for us to guarantee anything — we provide it as is.
For children people usually want bright decoration, but we would like to warn you that when you choose a bright design, for example black, red, purple, etc., safe food colourings are used. HOWEVER, they may colour the mouth when the cake is eaten. If you do not want this, let the pastry chef know, and when choosing the decoration you can order a velour finish (in a bright colour), a classic white one or a coating in soft shades. Otherwise, we do not accept claims. Be sure to tell us if the child (or guests) have food allergies. We will take this into account when developing the recipe and offer a safe option. Please also check with the guests' parents about possible reactions — this is important. We do not offer options for vegetarians or vegans.
We prepare the products for delivery depending on the expected transport conditions. We have reliable and beautiful gift packaging. If there is a long journey ahead, we lightly freeze the products. It is important to let us know about this in advance when placing your order
Yes! We have cakes from 550 g to 1 kg. Please note: cakes of this size have limited scope for complex decoration.
Almost any. We are always open to creative ideas and will gladly create a cake to your wishes — from simple to the most original. Our pastry chefs will help you choose a striking option to match the style of your event.
The finished cake should be stored only in the refrigerator at +2…+4 °C. Shelf life is up to 3 days. Do not give the cake to children if it has been stored for more than 2 days.
We always tell you which elements are edible and which are not. Flower arrangements may contain wire, stamens and skewers — please be careful. Make sure children do not eat inedible elements.
Yes, sugar fondant is edible. It is a sweet decorative coating that is easy to remove. You do not have to eat it — it all depends on your preference.
To create bright shades we use food colourings approved for use. They are safe but may colour the tongue and mucous membranes. If you would like a cake without bright colours, let us know when ordering. We will offer an alternative: a velour or classic finish.
Fondant figurines can be kept as a keepsake — they last a long time. However, sugar paste is very sweet, and children usually eat it in the first few minutes. Decorations may contain wire, toothpicks or skewers inside to keep them stable. We always warn you about this.
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